By: Prendergast, Maria

Price: $15.04

Quantity: 1 available

xv, + 245pp., intext illustrations throughout (cartoons by Matt Golding). Book clean and square. Spine firm. Card wrapper lightly edgeworn and bumped, with several minor blind indentations on rear wrap. Textblock slightly tanned, else unmarked. From the rear cover: "When author Maria Prendergast sent out a call for stories about customers' bad experiences with banks, she was overwhelmed by the response. Letters, faxes and emails poured in, expressing outrage, exasperation or sheer incredulity at the dehumanising experience of Australian banking today. The result is a sad and sometimes funny litany of customer service disasters and frustrations that will strike a chord with everyone who has ever wondered whose money it is anyway." Contents include: Prelims., Preface, Acks., Introduction, 12 chapters. Book weight approx. 210g. *Postage charge will be reduced as this item will post under 500g. packed weight.


Author Name: Prendergast, Maria

Categories: Australiana, Economics/Finance/Investment,

Edition: First Edition, 1st Impression

Publisher: Ringwood, VIC, Australia, Penguin Books: 2001

ISBN Number: 0141004940

ISBN Number 13: 9780141004945

Binding: Softcover

Book Condition: Very Good

Size: 12mo - over 6¾" - 7¾" tall

Seller ID: 013294

Keywords: Australia, Consumerism, Banking Industry, Anecdotes, Sociology, Prendergast, Maria